Effective Date: 12-08-2025

This Privacy Policy (“Policy”) is entered into between Edstate Learning Pvt. Ltd., a company incorporated

under the Companies Act, 2013, having its registered office at Unit No: 312, 3rd Floor, Parvati Industrial

Premises, Sun Mill Compound, Lower Parel, Mumbai, Maharashtra 400013 (“Company”, “we”, “us”, “our”)

and you (“User”, “Learner”, “you”, “your”).

This Policy governs the collection, processing, storage, disclosure, and protection of your personal data when

you use our website, mobile application, learning platforms, or any other service provided by us (“Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this

Policy. If you do not agree, you must discontinue use immediately.

1. Compliance Framework

We are committed to protecting your privacy in accordance with:

– Digital Personal Data Protection Act, 2023 (India)

– Information Technology Act, 2000 and applicable rules

– Global standards such as GDPR (for foreign learners)

2. Information We Collect

2.1 Personal Information

– Full Name, Date of Birth, Email Address, Phone Number, Residential Address

– Photograph, Government-issued ID Proof (Aadhaar, PAN, Passport, etc.)

– Bank account details (for refunds or certifications)

– Payment information (processed via third-party gateways)

2.2 Sensitive Personal Data

– Aadhaar Number, PAN Number, Bank account details

– Any other information classified as sensitive under applicable laws

2.3 Usage & Technical Data

– IP Address, Device Information, Browser Type and Settings, Cookies and Tracking Data

– Login logs, access times, and geolocation data

2.4 Audio/Video Data

– Recordings of webinars, classes, interactions, or user submissions

3. Purpose of Collection

We process your data for:

– Account creation and maintenance

Privacy Policy & Refund Policy

– Delivery of courses, programs, and certifications

– Payment processing and refunds

– Identity verification

– Personalised recommendations and profiling

– Marketing and promotional communications (with opt-out option)

– Compliance with legal and regulatory requirements

– Fraud prevention and security

4. Data Storage & Security

– Data stored on secure international cloud servers with encryption, firewalls, and access restrictions

– Regular security audits conducted

– Data may be processed outside India by trusted service providers under strict safeguards

– Retained for as long as necessary for service and legal compliance

5. Sharing & Disclosure

We may share your data with:

– Third-party service providers (payment gateways, hosting services, LMS platforms, analytics providers)

– Marketing partners (as per consent preferences)

– Government authorities when legally required

We do not sell personal data.

6. User Rights

You may:

Contact:

Grievance Officer: Gaurav Rana

Email: support@edstate.com

Phone: +91 9137966371

– Access, correct, delete, or withdraw consent for your personal data

7. Account & Password Sharing Policy

– Strict prohibition on sharing login credentials (username, password, OTPs)

– Violations lead to immediate suspension/termination without refund

– Login activity monitored for multi-device/multi-location misuse

– Fraudulent use may result in legal action

8. Payments & Refund Privacy

– No payment card details stored; processed via PCI DSS compliant gateways

– Transaction history retained by payment partner for compliance purposes

9. Cookies & Tracking

– Cookies used for authentication, analytics, personalization

– Users may opt out of non-essential cookies (may impact experience)

Privacy Policy & Refund Policy

10. Minors

– Services intended for users 18+

– Under-18 learners require parent/guardian consent

11. Data Breach Notification

– Users and authorities will be notified of breaches in compliance with laws

12. Refund & Cancellation Policy

12.1 Time Frame for Requests

– Refund requests must be sent via email to support@edstate.com within 7 days of course purchase

12.2 Eligibility Conditions

– Refund only if less than 25-30% of course modules completed

– No refund if course materials (PDFs, audio, video) downloaded for offline use

12.3 Non-Refundable Circumstances

– Purchases older than 7 days

– Requests lacking valid reason or not following process

– Special offers/discounts or purchases via third-party platforms (subject to different/no refund terms)

– Live webinars & online workshops are non-refundable

12.4 Procedure

– Email subject: “Refund Request – [Your Name] – [Course Name]”

– Include purchase date, reason for request, feedback

– You may be asked to complete a short survey

12.5 Processing Time

– Approved refunds processed within 14 business days to original payment method

– Bank processing may take an additional 3-5 business days

12.6 Policy Changes

– We may update or discontinue this refund policy without prior notice; updates will be posted on our website

and sent to registered users via email

13. Jurisdiction & Dispute Resolution

– Governed by the laws of India

– Exclusive jurisdiction: Mumbai, Maharashtra

14. Policy Updates

– Updates posted on our website and emailed to registered users

– Binding immediately upon posting

15. Contact Us

Privacy Policy & Refund Policy

Email: support@edstate.com

Phone: +91 9137966371